Easy Returns & Free Exchanges

At Ghzaal, your satisfaction is our priority. We are committed to ensuring you feel confident in every purchase. This Refund & Returns Policy outlines your rights and obligations when requesting a return or refund.

30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 calendar days from the date of receiving your item to request a return.

Eligibility Criteria

To qualify for a return:

• The item must be in its original condition — unworn, unused, with all tags attached, and in its original packaging.
• A receipt or proof of purchase must be provided.

How to Initiate a Return

To begin a return, please contact our customer support team via email at info@ghzaal.com.

Once your return is approved, we will provide you with a return shipping label and clear instructions on how and where to send your item.

Please do not send items back to us without prior approval, as unauthorised returns will not be accepted.

Return Address

All approved returns should be sent to the following address:
[Insert Return Address Here]

Damages and Order Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you have received the wrong product, contact us immediately at info@ghzaal.com so we can evaluate the issue and provide a resolution promptly.

Non-Returnable Items

Certain categories of items are non-returnable. These include:

• Custom or personalised jewellery
• Gift cards
• Items marked as "Final Sale"

We also do not accept returns for hazardous materials, flammable liquids, or gases. If you are unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to exchange an item is to return your original purchase. Once the return is approved and processed, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your purchase within 14 days — no questions asked. Returned items must be unworn, unused, with all tags, and in original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@ghzaal.com.

Contact Us

For more information about our refund policy, please contact us at:
📧 Email: info@ghzaal.com
📍 Address: Email for more information